Legal
Returns Policy
Last updated: June 2025
30-Day Returns
No questions asked
Free Returns
Prepaid label provided
5-Day Refund
Once item received
1. Your Right to Return
You have the right to return any item within 30 calendar days of receiving your order, no questions asked. This is in addition to your statutory rights under the Consumer Contracts Regulations 2013.
2. Conditions for Return
- Items must be in their original condition and packaging.
- All accessories, cables, and documentation must be included.
- Items showing signs of damage caused by misuse will not be accepted.
- For hygiene or safety reasons, certain consumable items may not be returnable — this will be clearly stated on the product page.
3. How to Return
- Email us at support@shopello.co.uk with your order number and reason for return.
- We will send you a prepaid returns label within 1 working day.
- Pack the item securely and drop it at your nearest collection point.
- Once received and inspected, your refund will be processed within 5 working days.
4. Refunds
Refunds are issued to your original payment method. Please allow up to 5 working days after we receive your return for the refund to appear. Original shipping costs are refunded if the return is due to our error or a faulty product.
5. Faulty or Damaged Items
If you receive a faulty or damaged item, please contact us within 48 hours of delivery with photos. We will arrange a free replacement or full refund immediately — no return required in most cases.
6. Late Deliveries
In cases of delivery delay or system issues, Shopello Ltd has up to 35–40 calendar days from the original contractual delivery date to fulfil the order. If your order still has not arrived after this period, you are entitled to a full refund. We will proactively notify you of any significant delays.
7. Exchanges
We do not currently offer direct exchanges. To exchange an item, please return the original and place a new order. If the price difference applies, we will honour any promotional pricing valid at the time of your original order.
8. Statutory Rights
Nothing in this policy affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
